by Technical Producer | Jan 31, 2022 | Audio, Customer Service, David Kajganich, Entrepreneurship, Franchise, Franchise Professional, Franchise Radio, Fred McMurray, Jerry Akers, Kristen Selmeczy, Leadership, Nancy Friedman, Pillars of Franchising, Podcast, Radio, Ray Pillar, Training, Video
Does Your Franchise Location Make the Grade in Customer Service? Nancy Friedman Breaks it Down for Us! Broadcast Date: February 3, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Nancy Friedman is known as “The Telephone Doctor” for a...
by Fred McMurray | Apr 5, 2021 | Audio, Customer Service, David Kajganich, Entrepreneurship, Franchise, Franchise Professional, Franchise Radio, Fred McMurray, Kristen Selmeczy, Leadership, Nancy Friedman, Pillars of Franchising, Podcast, Radio, Ray Pillar, Ron Bender, Video
Topic: I can’t get anything done because customers keep bothering me. Customer service issues and opportunities. Broadcast Date: April 8th , 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Join host Ray Pillar, Owner of Molly Maid...
by Fred McMurray | Apr 1, 2019 | Customer Service, Franchise Professional, Franchisee, Growing a Profitable Business, Nancy Friedman, Pillars of Franchising
By Nancy Friedman, The Telephone Doctor® These 5 issues that can sabotage your business with your customer without even knowing it. Getting rid of only a few will be a winner. I was a Franchisor – We had 5 Franchisees. Four we let go very quickly and one we kept...
by Fred McMurray | Aug 7, 2018 | Customer Service, Franchise Professional, Franchise Radio, Fred McMurray, Growing a Profitable Business, Nancy Friedman, Pillars of Franchising, Podcast, Radio, Ray Pillar
Topic: Ways to Improve Customer Service focusing on Customer Service Training, Leadership, Communications, Telephone Skills Training, Sales, and Attitude. Guest: Nancy Friedman, The Telephone Doctor Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville, and...
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