Category: Customer Service

Five Ways to Sabotage Your Franchise Customer

on April 1, 2019 by comment 0 category Customer Service, Franchise Professional, Franchisee, Growing a Profitable Business, Nancy Friedman, Pillars of Franchising

By Nancy Friedman, The Telephone Doctor®    These 5 issues that can sabotage your business with your customer without even knowing it. Getting rid of only a few will be a winner. I was a Franchisor – We had 5 Franchisees.  Four we let go very quickly and one we kept too long.  Along the…

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Pillars of Franchising - Nancy Friedman - The Telephone Doctor, Customer Service Training
Pillars of Franchising: Ways to Improve Customer Service

on August 7, 2018 by comment 0 category Customer Service, Franchise Professional, Franchise Radio, Fred McMurray, Growing a Profitable Business, Nancy Friedman, Pillars of Franchising, Podcast, Radio, Ray Pillar

Topic: Ways to Improve Customer Service focusing on Customer Service Training, Leadership, Communications, Telephone Skills Training, Sales, and Attitude. Guest: Nancy Friedman, The Telephone Doctor Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville, and co-host Fred McMurray of Mediavine Marketing, as they discuss the Pillars of running a successful franchise and interview franchise owners…

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About

We hope to be a resource for those who work with franchisees or to become a successful franchisees. We want to invite feedback and improve the franchise industry.

The 5 Pillars are:
1.) Finding the Right Opportunity
2.) Getting the Training, Mentoring, Support
3.) Growing a Profitable Business
4.) Improving the Brand
5.) Working to Build Community

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