Pillars of Franchising - Nancy Friedman - The Telephone Doctor, Customer Service Training

Does Your Franchise Location Make the Grade in Customer Service?

Nancy Friedman Breaks it Down for Us!

Broadcast Date: February 3, 2022

Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST

Nancy Friedman is known as “The Telephone Doctor” for a reason – she knows customer service. She works with many franchise brands on improving communication and customer service to elevate the customer experience to the next level. Nancy will address:

What are the 3 most powerful words for a new franchisee?

Nancy Friedman, The Telephone Doctor, and a former franchisor will share the 3 most powerful words to use in onboarding with your new franchisees. She’s betting it’s not stressed enough. Nancy learned a lot by failing and now helps companies communicate better with their customers and coworkers. She will be sharing ideas, tips, skills, and techniques that will help you and your franchisees for years to come.

Down to earth, you’ll hear the real deal. Nancy is a 2-time IFA conference speaker who has also hosted 2 of the popular Roundtables at IFA conferences. Bringing her humor into play, Nancy brings fun into the serious topic of customer service and communication skills. Born and raised in Chicago, IL, the Telephone Doctor and her family now live in St. Louis, MO. Her son David, and daughter Linda, now head up www.serviceksills.com, their unique, boutique, online eLearning platform. Nancy is still delivering her popular Zoom programs to many companies and franchises. Her recent Zoom keynote program for the Glass Guru annual conference received RAVE reviews from top management as well as the franchisees. COVID may have stopped her travels; however, not her common sense customer service and communication skills for you and your franchise.

Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise.

On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success.

Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755.

Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program

Listen to past episodes. https://www.pillarsoffranchising.com.

Our Co-hosting Team

Pillars of Franchising - Ray Pillar
Ray Pillar on Twitter
Pillars of Franchising - Kristin Selmeczy

Kristin Selmeczy on Twitter

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on LinkedIn

Pillars of Franchising - Fred McMurray - Westvyne
Fred McMurray on Twitter
Pillars of Franchising - Jerry Akers

Jerry Akers - Great Clips franchisee, Million Dollar Franchisee Mentor

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Pillars of Franchising - Elizabeth Denham

Elizabeth Denham - Co-Host and CCO of Pillars of Franchising, Pubisher of POF Magazine

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Interested in buying a franchise? Complete the form and  join the $1,000,000+ Franchisee Mentor program. 

Listen to past episodes

Sponsored in part by Westvyne LLCMOLLY MAID of Aurora-Naperville Area, and Molly Maid Bloomingdale & Mt. Prospect 

Thanks to Mike Boehler for making this show possible.

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