Chris Mangum – Franchise-ist
Chris has done everything. he started working for a franchised location of Mail Boxes Etc. back in the 1990s and eventually went on to work for the Corporate office of UPS. They bought Mail Boxes Etc. and created the brand The UPS Store. He was on the ground as an operations consultant during this incredible time which was an amazing learning experience. They rebranded 4,000 stores in a matter of weeks and turned the industry upside down. Shortly after, UPS competitor FedEx bought Kinkos to match the new retail landscape UPS created. Looking back on that time he realizes how it shaped what he’s doing now working for a major partner to the franchising industry serving them with all kinds of insurance, risk management and business operations solutions. People always ask him, are you a Franchisor or a Franchisee? His reply, “I tell them I’m both and neither …. I’m a Franchise-ist”
Chris currently leads the national property & casualty/ risk management programs for AJ Gallagher Small Business. In addition, He leads product development along with systems and process design that support small business programs. 
Their focus is to deliver best in class insurance, risk management and HR solutions to small businesses. Their goal is to empower small business owners and their employees with resources typically reserved to Fortune 500 companies.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
Chris Mangum – Franchise-ist on LinkedIn
Chris on Twitter
Guest appearances by Chris:
New Episodes of Pillars of Franchising live on Thursdays at 4p Central.
